FAQs Title
How do I return or exchange an item?
We make returns fast and easy! Visit our Start A Return page for step-by-step instructions.
Why can’t I return my item?
Two common reasons why an item can't be returned: 1. It's an item that can't be returned. View Nonreturnable Items. 2. It's past 30 days from when you purchased the item. Please review our Return & Exchange Policy to see if your item qualifies for a return. If you have further questions regarding returns, please reach out to our Customer Service Team via email or by calling 800.221.5743/212.239.7765. We'll be glad to look into this for you.
If I place my order today how soon will I get it? Will it ship the same day?
In most cases, domestic orders placed before 6 PM ET (Eastern Standard Time) Monday-Thursday will ship that same day. On Fridays, orders must be placed before 11 AM ET. For more information, see our Delivery Times.
I want to return my item. Do I have to pay for shipping?
In most cases, return shipping charges are the responsibility of the customer. Visit our Start A Return page for step-by-step instructions. We recommend you ship via insured ground service with a tracking number. We cannot be held responsible for lost or damaged packages.
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